Setting the right foundation for change

Challenge:   Workforce just back from strike action triggered by forced changes to working practices, restructuring and recent confrontational consultancy performance improvement programme.

CLIENT:  £80M turnover, fresh produce supplier

Client customers:  Major retailers.

What:  Examination of cultural behaviours and behaviour-based outcomes in operations

      • Identified and mapped key relationships
      • Examined and quantified key capabilities and requirements
      • Coached personnel in management style, tone, language and focus
      • Created framework for active management of behaviours
    • Linked behaviours to performance outcomes

Result:  An engaged and enthused workforce and management who felt involved – not like things were being ‘done to them’ as had been the case before.

Client quote:  “the only regret we have is not having brought you guys in sooner”

AA response:  “If we had a £1 for every time we heard that…”

  • Our Approach - Applied Acumen

The benefits?

A step change in the relationships between shop floor and management

A significant uplift in productivity and plan attainment.

A measurable and sustained (direct labour and materials) cost saving

A workforce eager to take on the next initiative and challenge